Our performance Scorecard
At HumanaDental, service is our passion. In fact, we keep score. Here’s our scorecard of performance standards and results:
| |
HumanaDental |
Industry |
Claims turnaround
Claims processed within 14 calendar days. HumanaDental calls the member or dentist office for missing information. |
95.4%
|
94.3%
|
Financial accuracy
Claims dollars paid correctly. |
99.8%
|
99.2%
|
Claims automatically adjusted
Claims processed without manual intervention. |
74.3% (overall)
76.9% (fully-insured)
|
70%
|
Average speed to answer call
Seconds for associate to respond to a call. |
11 seconds
|
39 seconds
|
Call abandon
The percentage of callers who hang up prior to reaching a representative. |
0.7%
|
3.4%
|
| Dental PPO network turnover rate |
1.1%
|
12.2%
|
Industry results: LIMRA/National Association of Dental Plans, 2006
HumanaDental: 2006 results
Network industry information: 2006 NADP Network Statistics Report
